This group makes up about 30% of your workforce. These are usually the newer employees that are trying to learn everything they can about the job, the company, and how they can do a better job. They listen intently as their training takes place, they go to the job full of excitement and enthusiasm ready to put their best foot forward. They absorb everything they can, good and bad, and can be swayed either way as they work. Have any of these at your company?
This group makes up about 65% of the workforce. They do a lot of standing and watching other people work. These are the ones that will tell you everything wrong about the company. They are the ones that will encourage the sponges not to work so hard. After all, if you get done too quick, they'll cut our time. They will also work hard at finding short cuts to doing the work. After all, isn't just enough, good enough? They also know enough to "look busy" whenever the boss is around. They do their best to teach the sponges the way to become good spectators.Last week our topic of discussion was what 5 minutes of lost time costs your company in dollars and cents. This group wears the wasted time chart as a badge of honor. Check their lunch bucket, it might have a set of binoculars to watch others work. Have any of these at your company?
This group represents about 5% of the workforce. These are the ones that really get the work done and done right. These are also the ones you call on when you are really in a bind. You have that emergency job, or you have to save an account that has threatened to cancel so you gather up your camels and GET THE JOB DONE. One major job of the camel is to keep the sponges away from the spectators. Have any of these at your company? Hopefully you have more than 5%.
Interesting analogy, isn't it? What can be really scary is if it is true in your company. Have you ever thought of it in this way? Think about it, don't you usually have a small group of key workers you call on when the going gets really rough and you really have to get something tough accomplished? I know I did.
Let me suggest you spend some time analyzing your company and see if your percentages resemble those shown above. If so, what is your plan of action with the spectators? How will you keep the sponges away from the spectators and more aligned with the camels?
Enough said this week on that subject. Next week I will be spending the entire time in Las Vegas at the ISSA trade show and the BSCAI convention. I hope you have listened to our daily tripodcasts and got an insight as to which sessions you plan to attend. Lots of good ones this year.
Don't forget to visit us on Thursday and Friday at the Bellagio where we will have a table display in the solutions pavillion. We have several new products and discounted package pricing this year. Also, I speak on Thursday afternoon on the subject of Hiring and Keeping Great Hourly Employees. We'll have some handouts there that will be available only to those who attend the session.
We have many people who contact me about these blog topics and through our "ask Dick Ollek" question section. I hope you will take the time to introduce yourself to me so I can put a face with a name. That is one of the really great benefits of the annual convention--meeting new people and establishing long time friendships.
See you next week. Till next time.