We are excited to announce that Tripod is back on the air as of Monday, September 29, 2014.
From then until BSCAI/ISSA convention time we will have a pod cast every Monday through Friday. All you need to do is go to
http://www.youtube.com/user/Tripodcasts
and you will hear today's pod cast AND YOU CAN SIGN UP TO RECEIVE AN E-MAIL EVERY TIME WE POST A NEW ONE which is 5 days per week until convention time.
Monday's was a visit with Paul Greenland the BSCAI convention co chair this year. You will want to hear what he has to say.
Tuesday is Claudia St. John who is one of the BSCAI Infinity partners as she talks about a new sharing session that will be conducted at the convention this year. Don't miss this interview.
Hope to see as many people as possible at the convention in Orlando.
Monday, September 29, 2014
Saturday, September 27, 2014
GROWING PEOPLE?
I probably have heard a gazillion (that's a lot) times from Building Service Contractors something like, " I have this new project and don't have anyone capable to manage it or "I am afraid to grow right now because I don't have anyone to supervise the projects if I do make the sales". Sound at all familiar? So my question, as it is to those who I talk to in person, "What are you doing to develop the future leaders in your company"?
I remember several years ago my company was a finalist in a large project that encompassed several buildings in a campus type setting. In addition to making a 2 hour formal presentation we were asked to schedule another appointment with the selection committee so they could interview the project manager we would be putting in charge of their account. That part of the process didn't go so well. In fact, it went terrible. The person we took to the interview was a very nice individual but he was not ready for a project of this magnitude, but he was all we had at the time and had been with me for several years supervising smaller projects. I was embarrassed. Our employee didn't fare well in the interview but whose fault was that---MINE? He did his best, I just hadn't been doing my best to help him succeed which in turn provided success for our company.
Afterward as I analyzed the meeting, it became very apparent to me that I was not providing the opportunity for my people to grow and if I wanted to grow my company, I needed to grow my people and so the company quarterly supervisors/managers training and education workshops were created. Every account supervisor AND their assistant was invited to these important growth workshops. They were held on a Saturday, included a lunch, and usually held on the university campus continuing education center so we could create an atmosphere of advanced learning. Worked very well for us.
You'll notice above I said AND their assistant because we wanted to involve as many people in the growth equation as possible. This also gave us an opportunity to evaluate the second in command so we had some candidates for future new account leadership. I found I had to take the lead in getting the second in command to these meetings as the supervisors didn't necessarily want them there for fear I would want them to lead another building and then they would have to train a new assistant but the whole reason for having them there was to develop talent in the organization so our sales staff could sell with confidence.
We had a great time in these meetings. Variety was the order of the day. We had supervisors teaching various aspects of cleaning, our distributors teach carpet spotting procedures, our insurance agent providing workers compensation safety information, even management teachers from the local university. I miss those meetings. It was something I always looked forward to. After all, what can be more exciting than spending a day with the people that work hard to earn a living for their family---AND MINE.
As I write this we are just starting the 4th calendar quarter of 2014. Let me suggest that some sort of management development program be created for your company in 2015. It is amazing how many good people you may have in your organization able to take on more responsibility after some additional training. They just haven't been identified. So, identify them. If you want some ideas on how to put it together just contact me and I'll be happy to suggest some ideas. Just hit the " ask a question" icon on our web site at www.consultantsincleaning.com.
Start today to grow your people. Your future growth depends on it.
Till next time.
I remember several years ago my company was a finalist in a large project that encompassed several buildings in a campus type setting. In addition to making a 2 hour formal presentation we were asked to schedule another appointment with the selection committee so they could interview the project manager we would be putting in charge of their account. That part of the process didn't go so well. In fact, it went terrible. The person we took to the interview was a very nice individual but he was not ready for a project of this magnitude, but he was all we had at the time and had been with me for several years supervising smaller projects. I was embarrassed. Our employee didn't fare well in the interview but whose fault was that---MINE? He did his best, I just hadn't been doing my best to help him succeed which in turn provided success for our company.
Afterward as I analyzed the meeting, it became very apparent to me that I was not providing the opportunity for my people to grow and if I wanted to grow my company, I needed to grow my people and so the company quarterly supervisors/managers training and education workshops were created. Every account supervisor AND their assistant was invited to these important growth workshops. They were held on a Saturday, included a lunch, and usually held on the university campus continuing education center so we could create an atmosphere of advanced learning. Worked very well for us.
You'll notice above I said AND their assistant because we wanted to involve as many people in the growth equation as possible. This also gave us an opportunity to evaluate the second in command so we had some candidates for future new account leadership. I found I had to take the lead in getting the second in command to these meetings as the supervisors didn't necessarily want them there for fear I would want them to lead another building and then they would have to train a new assistant but the whole reason for having them there was to develop talent in the organization so our sales staff could sell with confidence.
We had a great time in these meetings. Variety was the order of the day. We had supervisors teaching various aspects of cleaning, our distributors teach carpet spotting procedures, our insurance agent providing workers compensation safety information, even management teachers from the local university. I miss those meetings. It was something I always looked forward to. After all, what can be more exciting than spending a day with the people that work hard to earn a living for their family---AND MINE.
As I write this we are just starting the 4th calendar quarter of 2014. Let me suggest that some sort of management development program be created for your company in 2015. It is amazing how many good people you may have in your organization able to take on more responsibility after some additional training. They just haven't been identified. So, identify them. If you want some ideas on how to put it together just contact me and I'll be happy to suggest some ideas. Just hit the " ask a question" icon on our web site at www.consultantsincleaning.com.
Start today to grow your people. Your future growth depends on it.
Till next time.
Tuesday, September 16, 2014
DEFINING CUSTOMER RELATIONS
Have you got a person on your staff responsible for visiting the customers and making sure they are happy with the quality of service you are providing? Someone has to take care of customer relations, right? I am reminded of a statement I heard Tom Peters make several years ago that really stuck with me and has so much merit. He said, "If you have to have a customer relations department or customer relations person in your organization,what are the rest of the people in your company doing? Makes a lot of sense doesn't it? Shouldn't we all be focused on positive customer relations?
That brings us to the point of defining customer relations. What is your definition? Most people have a difficult time creating an accurate definition of customer relations. Let me give you the one I ascribe to and see if it doesn't cover the subject,
EVERYTHING WE DO, OR FAIL TO DO, THAT AFFECTS THE CUSTOMERS PERCEPTION OF OUR COMPANY.
Think about that. It's a really broad definition, isn't it? It has to be if we really want to be honest about the subject. Here's a great exercise for you and your staff to do at your next get together. Have everyone make a list of those things that would be included in the definition given above. If you have a several people, have them work in groups of 3 or 4 and then have them report back to the entire group with their list. It's a fun exercise, engages the group and makes for a great learning experience.
Generally when we do this exercise the people focus on the cleaning aspect of making sure the customer is happy with our service. But it goes much deeper than that. Let me list some other things many companies need to address in their training with employees to help assure positive customer relations. These items, while not directly associated with cleaning the facility, affect the customers perception of our company.
1. Having clean (inside and out) and sharply lettered vehicles.
2. Making sure our employees are in nice and clean uniforms at all times.
3. Training our employees in what to say and not to say to a customer and how to say it in a positive, helpful way.
4. Having a friendly, HELPFUL, voice answering the phone when the customer calls and not letting them get hung up in the standard punch 1 for this, punch 2 for this etc.
5. Creating a "we can do that" culture in your company rather than telling a customer when they request extra service that "we don't do that" or "it's not in the specs".
6. Having neat and clean janitor's closets, no mop buckets with dirty water, no brutes with trash in them etc. Remember, our job is to keep things clean and that includes our own closet.
7. Having a training program so we send people to the job knowing what to do so when the customer sees them working they form a favorable impression.
8. Doing the things necessary to reduce turnover so the customer isn't always seeing a new face. How many of you have lost an account because the customer said they didn't like seeing someone new all of the time?
And the list could go on and on.
Another fun exercise is to have everyone list a place where they had poor service and then have them tell whether the problem was resolved, whether they went back, and if they told others about the experience. This one really engages the group.
See, our business is no different. Customers tell other people if they are happy or unhappy with the service we provide. It stands to reason we should do everything we can to assure they are treated as the really important people that they are.
Customer relations is a very important part of our company and isn't solved by just putting someone out in the field to visit the customer now and then. It needs to involve EVERYONE in the organization. Let me encourage you to do the exercises I eluded to above and see how your company stacks up. See what your employees think customer relations is.
If we can help let us know. We have a DVD in English and in Spanish entitled "CUSTOMER RELATIONS TRAINING FOR SUPERVISORS AND CLEANING TECHS". It's available on our web site at www.consultantsincleaning.com.
Just click on the DVD icon and you'll see it.
See you in Orlando at the convention.
That brings us to the point of defining customer relations. What is your definition? Most people have a difficult time creating an accurate definition of customer relations. Let me give you the one I ascribe to and see if it doesn't cover the subject,
EVERYTHING WE DO, OR FAIL TO DO, THAT AFFECTS THE CUSTOMERS PERCEPTION OF OUR COMPANY.
Think about that. It's a really broad definition, isn't it? It has to be if we really want to be honest about the subject. Here's a great exercise for you and your staff to do at your next get together. Have everyone make a list of those things that would be included in the definition given above. If you have a several people, have them work in groups of 3 or 4 and then have them report back to the entire group with their list. It's a fun exercise, engages the group and makes for a great learning experience.
Generally when we do this exercise the people focus on the cleaning aspect of making sure the customer is happy with our service. But it goes much deeper than that. Let me list some other things many companies need to address in their training with employees to help assure positive customer relations. These items, while not directly associated with cleaning the facility, affect the customers perception of our company.
1. Having clean (inside and out) and sharply lettered vehicles.
2. Making sure our employees are in nice and clean uniforms at all times.
3. Training our employees in what to say and not to say to a customer and how to say it in a positive, helpful way.
4. Having a friendly, HELPFUL, voice answering the phone when the customer calls and not letting them get hung up in the standard punch 1 for this, punch 2 for this etc.
5. Creating a "we can do that" culture in your company rather than telling a customer when they request extra service that "we don't do that" or "it's not in the specs".
6. Having neat and clean janitor's closets, no mop buckets with dirty water, no brutes with trash in them etc. Remember, our job is to keep things clean and that includes our own closet.
7. Having a training program so we send people to the job knowing what to do so when the customer sees them working they form a favorable impression.
8. Doing the things necessary to reduce turnover so the customer isn't always seeing a new face. How many of you have lost an account because the customer said they didn't like seeing someone new all of the time?
And the list could go on and on.
Another fun exercise is to have everyone list a place where they had poor service and then have them tell whether the problem was resolved, whether they went back, and if they told others about the experience. This one really engages the group.
See, our business is no different. Customers tell other people if they are happy or unhappy with the service we provide. It stands to reason we should do everything we can to assure they are treated as the really important people that they are.
Customer relations is a very important part of our company and isn't solved by just putting someone out in the field to visit the customer now and then. It needs to involve EVERYONE in the organization. Let me encourage you to do the exercises I eluded to above and see how your company stacks up. See what your employees think customer relations is.
If we can help let us know. We have a DVD in English and in Spanish entitled "CUSTOMER RELATIONS TRAINING FOR SUPERVISORS AND CLEANING TECHS". It's available on our web site at www.consultantsincleaning.com.
Just click on the DVD icon and you'll see it.
See you in Orlando at the convention.
Monday, September 15, 2014
ALMOST DONE
Well, here we are with almost 3/4 of 2014 gone which is a great time to take stock of where we are in our goal progress. Have you checked it lately?
It's time to check,
SALES--Are you three quarters of the way to your goal for the year. Maybe more importantly are you focusing on the accounts you said at the beginning of the year were going to be your focus this year. If you didn't set these goals let me suggest now is a good time to start making your plans for 2015. Remember to look at,
WHAT DO WE DO BEST?
WHEN IS OUR SUPERVISION THE STRONGEST?
WHICH MARKET SEGMENT CAN BRING US THE BEST BOTTOM LINE IN THE TIMES WE ARE THE STRONGEST IN SUPERVISION?
WHAT IS THE BEST METHOD TO PURSUE THESE SEGMENTS?
And the list goes on but you must start somewhere.
Also look at 2014 and see which markets you thought would be good and didn't turn out that way. Was it how we approached them or did we get some of them as customers and they aren't as good as we thought? Now is the time to refocus if you need to.
OPERATIONS--Have you done a retuning of all of your accounts to make sure they are running as profitable as possible. If you need a nudge and want a worksheet to help you do the process you can go to our web site to download some free worksheets that can guide you. That is www.consultantsincleaning.com.
Just click on the worksheets icon and scroll down and you'll find worksheets for retuning. Sometimes we find more money in our current operation than if we sold some new accounts. Having said that I don't suggest you stop selling and do only this. You need both to create a successful company.
ADMINISTRATION--Sometimes we forget about retuning this important part of our company. Have you streamlined your payroll operation, developed a single source for office supplies and related items? Is your staffing correct for the amount of revenue you are generating? These are all important questions to constantly be asking. How you doing in this area?
So, there you have a few of my suggestions. I could go on and on but blogs are supposed to be short and to the point and I am working hard to make them that way which for me is a difficult endeavor.
By the way, don't forget to register for the ISSA/BSCAI tradeshow and convention in Orlando in November. Should be a great week. Take in what your schedule will permit. You'll be glad you did.
Till next time.
It's time to check,
SALES--Are you three quarters of the way to your goal for the year. Maybe more importantly are you focusing on the accounts you said at the beginning of the year were going to be your focus this year. If you didn't set these goals let me suggest now is a good time to start making your plans for 2015. Remember to look at,
WHAT DO WE DO BEST?
WHEN IS OUR SUPERVISION THE STRONGEST?
WHICH MARKET SEGMENT CAN BRING US THE BEST BOTTOM LINE IN THE TIMES WE ARE THE STRONGEST IN SUPERVISION?
WHAT IS THE BEST METHOD TO PURSUE THESE SEGMENTS?
And the list goes on but you must start somewhere.
Also look at 2014 and see which markets you thought would be good and didn't turn out that way. Was it how we approached them or did we get some of them as customers and they aren't as good as we thought? Now is the time to refocus if you need to.
OPERATIONS--Have you done a retuning of all of your accounts to make sure they are running as profitable as possible. If you need a nudge and want a worksheet to help you do the process you can go to our web site to download some free worksheets that can guide you. That is www.consultantsincleaning.com.
Just click on the worksheets icon and scroll down and you'll find worksheets for retuning. Sometimes we find more money in our current operation than if we sold some new accounts. Having said that I don't suggest you stop selling and do only this. You need both to create a successful company.
ADMINISTRATION--Sometimes we forget about retuning this important part of our company. Have you streamlined your payroll operation, developed a single source for office supplies and related items? Is your staffing correct for the amount of revenue you are generating? These are all important questions to constantly be asking. How you doing in this area?
So, there you have a few of my suggestions. I could go on and on but blogs are supposed to be short and to the point and I am working hard to make them that way which for me is a difficult endeavor.
By the way, don't forget to register for the ISSA/BSCAI tradeshow and convention in Orlando in November. Should be a great week. Take in what your schedule will permit. You'll be glad you did.
Till next time.
Thursday, August 21, 2014
BACK TO SCHOOL
Well, here we go again. In many parts of the country school has or is about to begin. Many other states will begin shortly after Labor day in September. All of this means that for our children and grandchildren it is back to work becoming more learned and gaining more knowledge in a variety of subjects.
So let me ask you. As a professional business leader, what are you doing to learn more about this great industry? What parts of your business are you committing to becoming more skilled? You have heard me say and write many times that if you will spend 20 minutes a day learning more about what it is you do in your business life, within 5 years you will be considered one of the experts in the industry. My guess is that we could all find 20 minutes a day to devote to becoming better at what we do if we really made the effort.
In this age of instant information it becomes pretty easy to learn more about different aspects of our industry. Think of some of the ways,
--There are several publications that come out every month or every other month devoted specifically to our industry such as SERVICES, CLEANING AND MAINTENANCE MANAGEMENT, ISSA TODAY and on the internet, CLEANING BUSINESS TODAY. Each of these publications have articles on a variety of subjects to help us. In addition, you can sign up to receive daily or weekly e-mails from various companies on things happening in the industry. I get several a week and they help keep me abreast of what is going on. In addition, Linkedin has numerous groups you can sign up for and have ongoing discussions with other industry professionals. I know I learn a lot from the 12 or 13 groups I am linked to. Then, of course, there are the numerous other social media outlets you can subscribe too as well.
--Many companies now offer webinars on specific subjects that you can register for, many of them at no charge, and usually only an hour in length. There is 3 times the 20 minutes a day to set aside to learn more. NO, that doesn't mean you can skip 2 days, it just means you become even more knowledgeable.
--In a couple of months we will have the opportunity to travel to Orlando, Florida to spend a week or part of a week at the ISSA trade show and/or the BSCAI convention. These are jam packed days where thousands of industry leaders can learn an awful lot in a small amount of time. Have you registered? If not, let me suggest you go right now to www.bscai.org/annualconvention&rdquo and get signed up. That site will also direct you to the hotel site for your lodging needs.
I would be remiss if I didn't alert you to our own company which has new videos just released on Training Supervisors and Discipline Training for BSCs. In addition, we will be introducing some new ones in Orlando. We will also be introducing some exciting new ideas for 2015 at the convention so we really hope to visit with as many of you as we can in November in Orlando. Just in case you forgot, our website is www.consultantsincleaning.com. Soon we will have information posted on the website about the 2015 schedule of new stuff. Well, enough of the commercial, let's get back to what you are or are not doing to learn more.
So it is back to school time for the children. Let me suggest to you that there is no better time than NOW to become better educated and a sought after professional in the service industry we have chosen. Let's get back to LEARNING MORE.
Till next time. Have a wonderful Labor Day holiday.
So let me ask you. As a professional business leader, what are you doing to learn more about this great industry? What parts of your business are you committing to becoming more skilled? You have heard me say and write many times that if you will spend 20 minutes a day learning more about what it is you do in your business life, within 5 years you will be considered one of the experts in the industry. My guess is that we could all find 20 minutes a day to devote to becoming better at what we do if we really made the effort.
In this age of instant information it becomes pretty easy to learn more about different aspects of our industry. Think of some of the ways,
--There are several publications that come out every month or every other month devoted specifically to our industry such as SERVICES, CLEANING AND MAINTENANCE MANAGEMENT, ISSA TODAY and on the internet, CLEANING BUSINESS TODAY. Each of these publications have articles on a variety of subjects to help us. In addition, you can sign up to receive daily or weekly e-mails from various companies on things happening in the industry. I get several a week and they help keep me abreast of what is going on. In addition, Linkedin has numerous groups you can sign up for and have ongoing discussions with other industry professionals. I know I learn a lot from the 12 or 13 groups I am linked to. Then, of course, there are the numerous other social media outlets you can subscribe too as well.
--Many companies now offer webinars on specific subjects that you can register for, many of them at no charge, and usually only an hour in length. There is 3 times the 20 minutes a day to set aside to learn more. NO, that doesn't mean you can skip 2 days, it just means you become even more knowledgeable.
--In a couple of months we will have the opportunity to travel to Orlando, Florida to spend a week or part of a week at the ISSA trade show and/or the BSCAI convention. These are jam packed days where thousands of industry leaders can learn an awful lot in a small amount of time. Have you registered? If not, let me suggest you go right now to www.bscai.org/annualconvention&rdquo and get signed up. That site will also direct you to the hotel site for your lodging needs.
I would be remiss if I didn't alert you to our own company which has new videos just released on Training Supervisors and Discipline Training for BSCs. In addition, we will be introducing some new ones in Orlando. We will also be introducing some exciting new ideas for 2015 at the convention so we really hope to visit with as many of you as we can in November in Orlando. Just in case you forgot, our website is www.consultantsincleaning.com. Soon we will have information posted on the website about the 2015 schedule of new stuff. Well, enough of the commercial, let's get back to what you are or are not doing to learn more.
So it is back to school time for the children. Let me suggest to you that there is no better time than NOW to become better educated and a sought after professional in the service industry we have chosen. Let's get back to LEARNING MORE.
Till next time. Have a wonderful Labor Day holiday.
Thursday, August 14, 2014
WHATEVER HAPPENED TO TRIPODCAST.COM?
If you are one of our many listeners and viewers of the weekly tripodcast you may have noticed they have not been published for several weeks. Many of you have contacted me asking about the status and so Ima gonna tell ya.
On June 25 without notice the company who has provided the host site for us to publish them decided to discontinue that division of their business and so we were left without a way to get them to you.
We have made many attempts to recover our archived information and mailing list etc. but to no avail. They have been very difficult to work with but out of every difficult situation comes another new opportunity.
We are working diligently to rebuild the site and be up and going again on another platform as soon as possible. When that occurs we will be letting everyone know through this blog, different social media outlets and any other vehicle that we can communicate with everyone.
One very exciting thing we are working on,is soon we will begin to record our annual sessions with the BSCAI convention speakers. This is always an exciting time and gives our listeners an opportunity to get a sense of what each session will be about. These pod casts are heard DAILY leading up to the convention so you hear about 20 or so industry professionals discuss some very important subjects that you will be able to hear in their entirety at the convention.
This year we will be kicking off the pod casts with an interview with convention chairman, Paul Greenland, President of Aetna Building Maintenance headquartered in Columbus Ohio. Paul and his committee have done an excellent job of putting together a jam packed several days of learning and he will be sharing some of the highlights in our interview.
In case you haven't yet registered for the convention to be held in Orlando, Florida, November 5-8, you can do so by going to the BSCAI web site at www.bscai.org and completing the registration form. There you will also find a link to secure your hotel registration.
So, back to the tripodcast broadcasts. Let me assure you it is our intention to be up and going soon with exciting pod casts. In addition to the sessions leading up to the convention, we have already scheduled some very interesting people to share their insights with us in 2015.
That is what happened to the weekly tripodcasts. Hard to believe someone can just stop operating but they did. We will come back strong soon. Thanks so much for your patience and we will be notifying everyone as soon as we have a date to restart the broadcasts. We are excited and are anxious to share all the subjects we have on the schedule.
MAKE IT A GREAT DAY AND HAVE A WONDERFUL AND SAFE LABOR DAY HOLIDAY.
On June 25 without notice the company who has provided the host site for us to publish them decided to discontinue that division of their business and so we were left without a way to get them to you.
We have made many attempts to recover our archived information and mailing list etc. but to no avail. They have been very difficult to work with but out of every difficult situation comes another new opportunity.
We are working diligently to rebuild the site and be up and going again on another platform as soon as possible. When that occurs we will be letting everyone know through this blog, different social media outlets and any other vehicle that we can communicate with everyone.
One very exciting thing we are working on,is soon we will begin to record our annual sessions with the BSCAI convention speakers. This is always an exciting time and gives our listeners an opportunity to get a sense of what each session will be about. These pod casts are heard DAILY leading up to the convention so you hear about 20 or so industry professionals discuss some very important subjects that you will be able to hear in their entirety at the convention.
This year we will be kicking off the pod casts with an interview with convention chairman, Paul Greenland, President of Aetna Building Maintenance headquartered in Columbus Ohio. Paul and his committee have done an excellent job of putting together a jam packed several days of learning and he will be sharing some of the highlights in our interview.
In case you haven't yet registered for the convention to be held in Orlando, Florida, November 5-8, you can do so by going to the BSCAI web site at www.bscai.org and completing the registration form. There you will also find a link to secure your hotel registration.
So, back to the tripodcast broadcasts. Let me assure you it is our intention to be up and going soon with exciting pod casts. In addition to the sessions leading up to the convention, we have already scheduled some very interesting people to share their insights with us in 2015.
That is what happened to the weekly tripodcasts. Hard to believe someone can just stop operating but they did. We will come back strong soon. Thanks so much for your patience and we will be notifying everyone as soon as we have a date to restart the broadcasts. We are excited and are anxious to share all the subjects we have on the schedule.
MAKE IT A GREAT DAY AND HAVE A WONDERFUL AND SAFE LABOR DAY HOLIDAY.
Friday, July 25, 2014
MAKE PLANS NOW
Every day now I am seeing more and more material on social media and in the mail promoting and talking about the upcoming ISSA and BSCAI conventions in Orlando, FL. In case you missed it (which would be hard to do), the dates for the ISSA trade show are November 5-7 and the BSCAI convention dates are the 6th through the 8th.
This will be convention number 45 for me and I am as excited to go this year as I have been every other year. What about you? Have you reserved you hotel room and registered for one or both of the events? There is no better time than RIGHT NOW to do that. This one week could truly change how you view your business in a positive way.
The trade show as always is a top of the tent event with over 700 exhibitors displaying their wares and introducing their latest new "stuff" for you to consider. In this technology age it is even more exciting than it was in the past to see what is new.This years event promises to draw in excess of 16,000 industry professionals from 70+ countries. Nowhere else will you find so much valuable product and management information in one place.
BSCAI holds special roundtable sessions where different topics are discussed at 20 or so different tables and you get to move from one to the other every 30 or 40 minutes. I hear from my clients and readers that these sessions led by industry leaders have helped them immensely in grasping new ideas and procedures that they can take home and implement NOW.
In addition, BSCAI has over 20 hours of peer to peer sessions on Friday and Saturday again led by people that know their subjects. It is one of the few events where you hear from the people doing what they talking about and not talking about what they wish they were doing.
Let me suggest you go NOW to the BSCAI site www.bscai.org/annual convention or the ISSA site at www.issa.com and review the information on this exciting week and then register for this valuable learning experience in Orlando in November. All the hotel and registration details are available on these sites.
I really encourage you to attend all of at least part of festivities. It will be well worth your while. See you there?
Till next time.
This will be convention number 45 for me and I am as excited to go this year as I have been every other year. What about you? Have you reserved you hotel room and registered for one or both of the events? There is no better time than RIGHT NOW to do that. This one week could truly change how you view your business in a positive way.
The trade show as always is a top of the tent event with over 700 exhibitors displaying their wares and introducing their latest new "stuff" for you to consider. In this technology age it is even more exciting than it was in the past to see what is new.This years event promises to draw in excess of 16,000 industry professionals from 70+ countries. Nowhere else will you find so much valuable product and management information in one place.
BSCAI holds special roundtable sessions where different topics are discussed at 20 or so different tables and you get to move from one to the other every 30 or 40 minutes. I hear from my clients and readers that these sessions led by industry leaders have helped them immensely in grasping new ideas and procedures that they can take home and implement NOW.
In addition, BSCAI has over 20 hours of peer to peer sessions on Friday and Saturday again led by people that know their subjects. It is one of the few events where you hear from the people doing what they talking about and not talking about what they wish they were doing.
Let me suggest you go NOW to the BSCAI site www.bscai.org/annual convention or the ISSA site at www.issa.com and review the information on this exciting week and then register for this valuable learning experience in Orlando in November. All the hotel and registration details are available on these sites.
I really encourage you to attend all of at least part of festivities. It will be well worth your while. See you there?
Till next time.
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